Privacy Policy
Last updated: 2026-01-26
Introduction
ChinaHospital ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which provides medical tourism information and connects patients with Chinese healthcare providers. By using our service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the minimum information needed to route and respond to your enquiry: (a) Contact and routing information: your name, email address, preferred contact method, nationality, current and target city, the type of help you need (e.g. check-up, imaging, specialist treatment), and urgency. (b) Optional contact details: a phone number if you choose to provide it. Our public enquiry form intentionally does NOT ask for medical records, diagnoses, symptoms, or treatment history. If we need detailed medical information to coordinate your care, we request it separately through a secured process and only with your explicit consent. (c) Usage Data: We automatically collect limited technical data such as IP address, browser type, and pages visited. (d) Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze traffic.
How We Use Your Information
We use the information we collect for various purposes: (a) Service Provision: To facilitate appointment bookings, connect you with healthcare providers, and provide medical tourism information. (b) Communication: To respond to your inquiries, send appointment confirmations, provide service updates, and deliver marketing communications (with your consent). (c) Matching and Referrals: To match you with suitable hospitals and doctors based on your medical needs and preferences. (d) Platform Improvement: To analyze usage patterns, improve our services, and develop new features. (e) Legal Compliance: To comply with legal obligations and protect our rights and interests.
Sharing of Information
We may share your information with: (a) Healthcare Providers: With hospitals and doctors you select or are referred to for appointment purposes and treatment coordination. (b) Service Providers: With trusted third-party companies who assist us in operating our platform, such as email service providers, hosting services, and analytics providers. (c) Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety. (d) Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business. We do not sell your personal information to third parties for their marketing purposes.
Health Information Protection
We understand the sensitive nature of health information and take additional measures to protect it. Health information is only shared with healthcare providers you select or have explicitly consented to be shared with. Access to health information is restricted to authorized personnel who require it for service provision. We implement appropriate technical and organizational measures to safeguard health information from unauthorized access, use, or disclosure.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These include encryption of data in transit and at rest, secure authentication protocols, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes retaining appointment records, communication history, and account information for business purposes and legal compliance. Health information is retained according to applicable medical record retention requirements. You may request deletion of your account and personal information by contacting us, subject to legal and business obligations.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information: (a) Access: Request access to the personal information we hold about you. (b) Correction: Request correction of inaccurate or incomplete personal information. (c) Deletion: Request deletion of your personal information, subject to legal and business requirements. (d) Portability: Request a copy of your personal information in a structured, machine-readable format. (e) Objection: Object to processing of your personal information for certain purposes. (f) Restriction: Request restriction of processing of your personal information. To exercise these rights, please contact us at emily@chinahospital.info.
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses and other legal mechanisms.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: ChinaHospital, Email: emily@chinahospital.info, Website: https://chinahospital.info. We will respond to your inquiry within a reasonable timeframe.